Automation means having a system carry out a process with less manual work. It can use simple rules, such as sending a reminder on a date. AI can be part of automation when the process needs capabilities such as interpreting language or recognizing patterns.
Not every task needs AI. A calendar reminder may be a better solution than an intelligent assistant that guesses when to contact you. Start with the simplest tool that meets your need. Save AI for situations where interpreting, generating, or comparing information adds something useful.
Further reading
- What is intelligent automation?
IBM · Publication date not established
Context and limits
The difference between automating a workflow and adding AI to an automated process.
An educational explanation from a technology vendor. It does not show that every automated process needs AI or will achieve a particular saving.
Sources explain the background. Examples and suggested next steps are TideProof's own guidance.
- What Is Artificial Intelligence (AI)?
IBM · 2024
Context and limits
An overview of AI, machine learning and generative AI.
An educational overview from a technology vendor, not independent evidence of product performance. We use it for introductory definitions.
Sources explain the background. Examples and suggested next steps are TideProof's own guidance.